The Authority recognises that our regulatory and enforcement work should be complemented by support, information and guidance that help those involved in managing pensions such as trustees, administrators, employers and advisors understand their obligations and how to meet them.
We provide a comprehensive range of free information and guidance material on our website for the public and those involved with pensions which is updated and amended to reflect changes in pension legislation and regulations.
News by email alert service
The Authority provides a news by email alert service. If you wish to be notified automatically by email of items added to our 'Latest News', please sign up here: http://www.pensionsauthority.ie/en/News_by_Email/
Throughout the year the Authority issues news releases and email alerts on foot of prosecution activity, legislative or regulatory changes, information events and when we publish new information and guidance material to our website.
General pension enquiries
Pension scheme members, trustees, employers, the pensions industry, the general public and the media can make a general enquiry by:
- email: firstname.lastname@example.org
- phone: 01-613 1900
- in writing to: The Pensions Authority, Verschoyle House, 28/30 Lower Mount Street, Dublin 2, D02 KX27
- calling in person to our offices.
Oireachtas Members' enquiries
Members of the Oireachtas seeking information relating to the Pensions Authority or pension matters should email their enquiry to email@example.com.
Our target deadlines for responding to enquiries from Oireachtas Members are:
- acknowledgement, including contact details of the staff member dealing with the query: 2 working days
- substantive reply: 14 working days
The Authority monitors all queries received to ensure they are dealt with in line with our Customer Charter.
Feedback and reporting
The Authority will report on compliance with the standards outlined, in our Annual Report.